Comprehensive training - in four phases.

Because we've found comprehensive training is a major factor to a Franchisee's success, we'll give you complete training on all things Chez Mario. Of course, we don't stop there. We'll also back you up with ongoing support. From your very first day as a Chez Mario Franchisee, you'll have the full support of your assigned consultant, and our Chez Mario Corporate Team. You'll always have someone ready to answer any questions you may have. And we'll always be there to help you make your business the best.

Phase 1
Business Training

In our five-week intensive restaurant business academy, you'll be introduced the Chez Mario business systems. Topics include logistics, finances, staff training, marketing and deficiencies. The Academy is available online and is used as a reference for our owners, managers and staff.

Phase 2
Operational Training

Next, is our mandatory, 5-day operational training program. This takes place every month, in our Training Center, in Lausanne, Switzerland. This comprehensive, hands-on course will familiarize you with our core product knowledge and our operational systems.

Phase 3
Store Opening

We'll send one of our Store Openers out to your location for up to 7 days to train you and your team members. You and your team will learn general store procedures and systems, ordering, budgeting, proper cleaning, as well as opening and closing procedures. The topics covered are required for the opening and operation of your new store.


Phase 4
8 Week Coaching

Next, is our mandatory, eight week consulting program. The final stage of training occurs after your open when you work directly with the restaurant consultant assigned to you. This training happens each week on a 1 to 2 hour phone call to review the progress of your store and proper application of the skills that have been taught.

On-going Support

We are convinced that franchisees have access to all levels of the organization, with our executives providing franchisees with their personal mobile phone numbers. Our teams for field and company support are experienced, courteous and result-oriented. Regardless of the topic, our support team is available to lend best practices and help our franchisees meet the normal business challenges. From our employees and training to marketing and technological support, our proven best practices can also be found in our extensive manual for each franchisee.

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